Help Centre
Frequently Asked Questions
Shipping & Delivery
We offer the following shipping options:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Express Shipping | 8–15 business days | $4.95 |
| Tracked and Insured | 12–21 business days | Free |
All orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information (where applicable).
Returns & Refunds
We want you to be completely satisfied with your purchase. If you have an issue with your order, please contact us within 30 days of receiving your item. We'll do our best to make it right.
Order Issues
If your order arrives damaged, incorrect, or is missing items, please reach out to us as soon as possible and include a photo of the item(s) received. We will investigate and resolve the issue promptly.
Payment & Billing
We accept all major credit cards and other payment methods available at checkout. All transactions are secure and encrypted.
Contact Us
Our support team is happy to help! Reach out to us at support@ashleyville.com and we'll get back to you as soon as possible.