Shipping Policy
Shipping Policy
At Ashleyville, we are committed to getting your order to you as safely and efficiently as possible. Please read our shipping policy carefully so you know what to expect when you place an order with us.
Shipping Options & Rates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Express Shipping | 8–15 business days | $4.95 |
| Tracked and Insured | 12–21 business days | Free |
Delivery times are estimates and begin from the date of dispatch, not the date of purchase. Business days exclude weekends and public holidays.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a dispatch confirmation email once your order is on its way.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number (where applicable). Please allow up to 48 hours for tracking information to update after you receive your dispatch confirmation.
If your tracking has not updated after 5 business days, please contact us at support@ashleyville.com and we will investigate on your behalf.
Delays Due to Bad Weather & Natural Disasters
While we always strive to meet our estimated delivery windows, severe weather events — including storms, floods, typhoons, and other natural disasters — may cause unexpected delays outside of our control. In such cases, carriers may temporarily suspend or reroute services to affected areas.
We appreciate your patience during these situations. If you believe your order has been affected, please reach out to us and we will do our best to provide an update.
Delays Due to Unforeseen Circumstances
Occasionally, delays may occur due to circumstances beyond our control, including but not limited to:
- Customs or border inspection holds
- Public holidays in the origin or destination country
- Global supply chain disruptions
- Carrier operational issues or strikes
- High volume periods (e.g. holiday seasons, major sales events)
- Pandemic-related restrictions or government-mandated closures
In these situations, we will do our best to communicate updates as soon as they are available. Ashleyville is not liable for delays caused by third-party carriers or events outside our reasonable control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
We are unable to predict or control what charges may apply. We recommend checking with your local customs office if you have concerns before placing your order.
Lost or Stolen Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check with neighbours or building management in case it was left with them.
- Check around your property for the package.
- Wait 2 business days — occasionally packages are marked as delivered slightly early.
- Contact us at support@ashleyville.com if the package is still missing.
For orders shipped with our Tracked and Insured option, we will work with you to file a claim and arrange a replacement or refund where applicable.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Ashleyville is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@ashleyville.com and we will do our best to update the address before dispatch.
Contact Us
If you have any questions about your shipment or our shipping policy, our team is here to help.
We aim to respond to all enquiries within 1–2 business days.