Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with Ashleyville. We aim to process and ship your orders as quickly as possible.

1. Order Processing

Orders are typically processed and shipped within 2–3 business days after payment has been successfully received.

Please note that business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation where applicable.

2. Delivery Time

After your order has been shipped, delivery usually takes approximately:

12–21 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other circumstances outside our control.

3. Delays

While we do our best to ensure your order arrives within the estimated timeframe, Ashleyville cannot guarantee an exact delivery date.

Occasionally, orders may experience delays due to:

• Customs processing
• Shipping carrier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete delivery information
• Other circumstances beyond our control

We appreciate your patience if your order takes longer than expected.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order has already been shipped and the shipping address provided is incorrect, Ashleyville may not be able to redirect or replace the order.

Please contact us as soon as possible at support@ashleyville.com if you notice an error in your shipping information.

5. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@ashleyville.com

We will do our best to assist you and investigate the status of your shipment with the relevant shipping carrier.

6. Customs and Import Duties

Depending on your destination country, your order may be subject to customs duties, taxes, or other import fees.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated.

7. Contact Us

If you have any questions regarding your order or shipment, please contact:

Ashleyville
Email: support@ashleyville.com

We appreciate your business and thank you for choosing Ashleyville.